Refund policy

At Mealcraft, we believe lighting is more than a practical necessity — it is an essential element that shapes the atmosphere, comfort, and personality of a space. Our table lamps and floor lamps are designed to provide functional illumination while adding warmth, style, and character to homes, offices, and personal environments.

We understand that selecting lighting products online requires careful consideration. A lamp’s size, style, brightness, and design all contribute to how it fits into your space. If your purchase does not meet your expectations, this Return and Refund Policy explains the requirements and procedures for requesting a return, replacement, or refund.

This policy applies to purchases made through:

Website:
https://www.mealcraft.lol/

Operated by:

The Loyola School, Inc.
801 Saint Paul St
Baltimore, MD 21202
United States

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the following conditions must be satisfied:

  • The product must be unused and in its original condition.
  • The lamp must not have been installed, modified, or damaged.
  • All original packaging materials, accessories, cords, switches, and included components must be returned.
  • The product must not show signs of wear, scratches, stains, or improper handling.
  • Proof of purchase must be provided.
  • The return request must be submitted within the applicable return period.

Because lighting products often include electrical components and decorative finishes, returned items must remain in a condition suitable for inspection and resale.

2. Product Inspection Upon Delivery

Customers should inspect their order carefully immediately after delivery.

Please check for:

  • Cracked lampshades
  • Damaged lamp bases
  • Broken electrical components
  • Missing parts
  • Incorrect products
  • Shipping-related damage

If your package arrives damaged, please contact our customer service team as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photographs of the product and packaging

Our team will review the information and provide an appropriate solution.

3. Damaged, Defective, or Incorrect Products

Although Mealcraft carefully prepares and packages every order, unexpected issues may occur during transportation or handling.

If you receive:

  • A damaged table lamp
  • A defective floor lamp
  • An incorrect product
  • Missing components

please contact us within 7 days after delivery.

Depending on the circumstances, we may provide:

  • Replacement products
  • Replacement components
  • Refunds
  • Other appropriate resolutions

4. Non-Returnable Items

The following products may not qualify for return:

  • Lamps that have been installed or permanently assembled.
  • Products damaged due to improper use.
  • Items returned without authorization.
  • Products missing original components.
  • Items altered by customers.
  • Clearance or final-sale products when clearly identified.

5. Return Request Process

To request a return, please contact:

Email:
[email protected]

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos if applicable

Customers must receive return approval before shipping products back.

Unauthorized returns may not be accepted.

6. Return Shipping Responsibility

For returns caused by customer preference, including:

  • Change of mind
  • Different style preference
  • Incorrect size selection

customers may be responsible for return shipping expenses.

If the return is caused by Mealcraft, including:

  • Incorrect product shipment
  • Manufacturing defect
  • Product damage upon arrival

we will review the situation and provide appropriate assistance.

7. Refund Processing

After the returned product has been received and inspected, we will notify the customer regarding refund approval.

Approved refunds will:

  • Be issued to the original payment method.
  • Normally be processed within 5–10 business days.
  • Require additional processing time depending on banks or payment providers.

Original shipping fees are generally non-refundable unless the return resulted from an error caused by Mealcraft.

8. Electrical Product Safety Considerations

Customers should use lighting products responsibly.

Recommended practices include:

  • Use lamps according to manufacturer instructions.
  • Do not use damaged electrical cords or components.
  • Keep lamps away from excessive moisture.
  • Use compatible bulbs and electrical specifications.
  • Ensure proper installation before operation.

Mealcraft is not responsible for damage resulting from improper installation, misuse, or unauthorized modifications.

9. Order Cancellation

Customers may request cancellation shortly after placing an order.

Because orders may quickly enter processing or shipment preparation, cancellation requests cannot always be guaranteed.

If an order has already shipped, customers must follow the return procedure.

10. Policy Disclosure

Mealcraft provides this Return and Refund Policy before checkout so customers can review applicable return conditions before completing purchases. Maryland consumer regulations require refund and exchange policies to be disclosed clearly to consumers, including online retail customers before transactions are completed.

11. Policy Updates

Mealcraft reserves the right to modify this Return and Refund Policy at any time.

Updated versions will be posted with the revised effective date.